You can find here answer to most of your questions. Fast, online and convenient. If you can not find your answer, just contact us. Most of our mail questions and inquiries are handled within 48 hours.
Please fill out the contact form on this page and someone will get back in touch with you as soon as possible.
Please choose the correct department for a quicker response.
Dutch inquiries: +31 654260687
Domestic Polish inquiries : +48 577714718 International inquiries: +48 577719711 Contact: contact@dazeliving.com
Orders: orders@dazeliving.com
Claims & Returns: service@dazeliving.com
Yes. Please contact us before you place your order to discuss your requirements.
If you have already placed your order then please fill out the general enquiry form as soon as possible (within 24 hours after you placed your order) as changes to orders need to be requested before your bed is manufactured.
<h5 class="font_5">In order to purchase our products please use the "Get quote" link on our website.</h5>
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<h5 class="font_5">1. specify your bed design</h5>
<h5 class="font_5">2. specify your bed size</h5>
<h5 class="font_5">3. specify your fabric and colour. Add fabric collection and number to the field</h5>
<h5 class="font_5">4. specify your bed rack (beds are standard delivered flat racks, no storage)</h5>
<h5 class="font_5">5. specify your bed legs</h5>
<h5 class="font_5">6. Add any other requests or other products showed on the website</h5>
<h5 class="font_5">7. Let us know what are your prefered delivery days/time slots</h5>
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<h5 class="font_5">Submit the mail to us. You will get a confirmation on your mail address.</h5>
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<h5 class="font_5">We are happy to call you back at any time to discuss and present you with options. Also please add the correct shipping address (if different from billing address). </h5>
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<h5 class="font_5">If you have any problems, please contact us at service@dazeliving.com.</h5>
It is possible to make an order by phone. Simply call a customer care representative on +48 577719711. After providing us with the details of the item you wish to purchase and your shipping information, we will process your order. We will send you the confirmation by supplied mail address. You need to reconfirm our confirmation to ensure the correctness of the order. Note our business hours.
Please be assured that we consider all of the information you share with us to be private and confidential. At no point will we share, rent or sell your personal information. For further details please read the DAZELIVING terms and conditions statement. In order to register as a user of DAZELIVING, we ask you to provide us with your name, mailing address, email address, phone number, billing and delivery information. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please opt out of our newsletter service, in your preferences area. In order to process credit card orders online, we require information including your billing address, shipping address, telephone number, credit card number and credit card expiration date. We will use your billing and credit card information to process your order and inform you of its delivery only. Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability, and will not be shared with any outside parties.
Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility (where applicable).
The shipping company will contact you by telephone once your Items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by DAZELIVING to you.
Customs and handling charges will not be refunded if the goods are returned.
While European consumers will be paying VAT but won’t be charged for customs duties, all non-European customers will be charged for their local taxes or customs duties. These will be calculated directly at the port of entry and are not something we can charge you upfront during the order process. Please expect our shipping company to contact you during the delivery process to settle these payments.