Question 1

Contact us

Accepted Answer

Please fill out the contact form on this page and someone will get back in touch with you as soon as possible.
Please choose the correct department for a quicker response. 
Dutch inquiries: +31 654260687
Domestic Polish inquiries : +48 577714718
International inquiries: +48 577719711
Contact: contact@dazeliving.com
Orders: orders@dazeliving.com
Claims & Returns: service@dazeliving.com

Question 2

What are your office hours?

Accepted Answer

Monday – 8:00am – 4:00pm
Tuesday – 8:00am – 4:00pm
Wednesday – 4:00am – 4:00pm
Thursday – 8:00am – 4:00pm
Friday – 8:00am – 4:00pm
Saturday – Closed
Sunday – Closed

Question 3

When can I expect my item to arrive?

Accepted Answer

A member of staff will contact you to arrange a suitable delivery date and time. If you want to find out more please use the contact form and select the delivery enquiry from the department drop down.

Question 4

How do I order fabric samples?

Accepted Answer

Please visit our fabric page here to order fabric samples. Click the link in the footer.

Question 5

How long will my fabric samples take to arrive?

Accepted Answer

The fabric samples will take 5-7 working days with normal postal service.

Question 6

Am I able to alter my bed frame?

Accepted Answer

Yes. Please contact us before you place your order to discuss your requirements.
If you have already placed your order then please fill out the general enquiry form as soon as possible (within 24 hours after you placed your order) as changes to orders need to be requested before your bed is manufactured.

Question 7

How do I make changes to my current order?

Accepted Answer

Call us first to check if changes are still possible. Normally within 24 hours after sending your order it wouldn't be a problem. Then specify your changes by sending us your mail. Dont forget to mention your confirmation/order number!

Question 8

Do you ship outside of the EU?

Accepted Answer

We ship globally. Extra costs applied. Taxes need to be paid locally. Transport can be organized based on CIF Incoterms.

Question 9

Do you offer finance/monthly instalments or deposit schemes?

Accepted Answer

No. Contact your bank or other easy payment provider for more details.

Question 10

Will you assemble my item upon delivery?

Accepted Answer

We offer assembly service is only in Poland. For other countries contact us to discuss your delivery. We always can organise the assembling for you.

Question 11

How Do I Make A Purchase?

Accepted Answer

In order to purchase our products please use the "Get quote" link on our website.

1. specify your bed design

2. specify your bed size

3. specify your fabric and colour. Add fabric collection and number to the field

4. specify your bed rack (beds are standard delivered flat racks, no storage)

5. specify your bed legs

6. Add any other requests or other products showed on the website

7. Let us know what are your prefered delivery days/time slots

Submit the mail to us. You will get a confirmation on your mail address.

We are happy to call you back at any time to discuss and present you with options. Also please add the correct shipping address (if different from billing address).

If you have any problems, please contact us at service@dazeliving.com.

Question 12

Can I usy my own fabric?

Accepted Answer

We are not offering this service. Our production is not familiar with the characteristics and specifications of the fabric. This will be in conflict with our warrantee policies.

Question 13

How Do I Contact Customer Care?

Accepted Answer

If you have any questions which are not currently answered on our website, please contact us at Customer Care by email at service@dazeliving.com.

Question 14

Can I Order By Telephone?

Accepted Answer

It is possible to make an order by phone. Simply call a customer care representative on +48 577719711. After providing us with the details of the item you wish to purchase and your shipping information, we will process your order. We will send you the confirmation by supplied mail address. You need to reconfirm our confirmation to ensure the correctness of the order. Note our business hours.

Question 15

What Payment Methods Does DAZELIVING Accept?

Accepted Answer

Bank transfer
With your bank or other financial partners you can get even more EASY Payment options. Contact your bank or financial partner. If needed we can support you. Contact our customer service, service@dazeliving.com

Question 16

Am I Able To Track My Order?

Accepted Answer

In most cases, we provide a tracking INFORMATION. If delivered by our transport services the client will be informed by mail or phone, prior to the delivery. In case of a courier delivery, we are sharing the courier tracking number with you by mail.

Question 17

Is My Personal Information Kept Private?

Accepted Answer

Please be assured that we consider all of the information you share with us to be private and confidential. At no point will we share, rent or sell your personal information. For further details please read the DAZELIVING terms and conditions statement. In order to register as a user of DAZELIVING, we ask you to provide us with your name, mailing address, email address, phone number, billing and delivery information. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please opt out of our newsletter service, in your preferences area. In order to process credit card orders online, we require information including your billing address, shipping address, telephone number, credit card number and credit card expiration date. We will use your billing and credit card information to process your order and inform you of its delivery only. Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability, and will not be shared with any outside parties.

Question 18

Do I Have To Pay Duty And Import Charges?

Accepted Answer

Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility (where applicable).
The shipping company will contact you by telephone once your Items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by DAZELIVING to you.
Customs and handling charges will not be refunded if the goods are returned.

Question 19

Will I Have To Pay VAT?

Accepted Answer

All European residential Consumers are subject to VAT. All price on our website are included VAT. VAT will be paid by us to the appropriate TAX office.
Companies within the Europe can buy without paying VAT (only when we can verify the supplied VAT number)

Question 20

Will I Have To Pay Other Taxes Or Customs?

Accepted Answer

While European consumers will be paying VAT but won’t be charged for customs duties, all non-European customers will be charged for their local taxes or customs duties. These will be calculated directly at the port of entry and are not something we can charge you upfront during the order process. Please expect our shipping company to contact you during the delivery process to settle these payments.

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